Shipping policy

At Kansū Works we ship worldwide from the United Kingdom. All prices below are shown in GBP (£) and are calculated automatically at checkout based on your delivery address and order weight. Where a free-shipping threshold applies, it is reached when your order subtotal (before any discounts) meets or exceeds the stated amount. Every order is fully tracked.

Shipping Rates & Delivery Times

Europe covers Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and Sweden. All delivery estimates run from the date of dispatch, not the date of order, and are estimates rather than guarantees. The exact options and cost for your order are confirmed at checkout once your address is entered.

Customs & Duties (International Orders)

All international orders — Europe, the US, Australia and New Zealand — ship DDP (Delivered Duty Paid). We handle customs and duties for you, so there are no extra charges on delivery. The price you pay at checkout is the full price, with no surprises at your door.

Order Processing

Orders are typically dispatched within one business day. You'll receive a shipping confirmation email with a tracking number once your order is on its way.

Tracking Your Order

Every order includes tracking. You'll receive your tracking number in the shipping confirmation email. If you need help finding your tracking info, email us at orders@kansuworks.com with your order number.

Issues or Delays

International shipping can occasionally be affected by customs processing, local postal backlogs, or peak-season volumes. If your order is running late but still showing tracking movement, it's likely still on its way. Please contact us at orders@kansuworks.com if:

• Your tracking shows no movement for 10 or more business days
• Your order arrives more than two weeks beyond the estimated delivery window
• Your tracking says "delivered" but you haven't received your package
• Your package hasn't arrived within 45 days of the order date

Shipping Fee Refunds

If your tracking shows no movement for 10+ business days, or your order arrives more than two weeks beyond the estimated window, we'll investigate with our courier and — where appropriate — refund your shipping fee. We don't automatically refund shipping fees for minor delays.

Lost Packages

If your package is confirmed lost by the courier, we'll offer you a full refund (including shipping) or a free reshipment of your order.

Delivered But Not Received

If tracking shows your order was delivered but you haven't received it, please check with neighbours and any usual delivery spots. If you still can't find it, contact us and we'll investigate with the courier.

Changes to Your Order

If your order hasn't shipped yet, we may be able to help with address changes, size or colour changes, and cancellations. Email us at orders@kansuworks.com as soon as possible — we process orders quickly. We can't add items to an existing order once it's placed; you'd need to place a separate order. Once an order has shipped, we can no longer modify it. For address changes on shipped orders, try contacting the courier directly with your tracking number.

Returns & Exchanges

If you'd like to return or exchange an item, please visit our Return Portal. For full details, see our Returns & Exchanges Policy. Returns are sent to our UK return hub in Surrey.